Multiple Zones Services LLP’s Service Operations Management is built on the above philosophies. Our passion is to:

1. Enable our Customers (Brands, Product Owners and Service Providers) to provide Delightful Services to their customers

2. Provide seamless, transparent automated business processes so that all the functions and departments engaged in delivering customer service are aligned and able to work in unison efficiently

3. Integrate Service Delivery Partners into the network and automate processes to simplify settlements and accounting

4. Gamify the Service Delivery function for the staff engaged in Service Delivery to encourage them to better delivery through an interactive online reward and recognition program

5. Enable Realtime measurement of CSAT score, monitor SLA delivery, arrest escalations and focus on the few breached ones to ensure Customer Delight